Shipping and Returns Policy

OrlyBeauty.com will strive to process and ship your goods within 2-3 business days of receiving your order. Shipping times are approximate and may vary for reasons beyond ORLY's control including demand exceeding availability. Except as provided below, our standard shipping policy applies.

Shipping Details
We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed and shipped the next business day. We do not ship on holidays. All items will be shipped via UPS Standard Ground (with the exception of military orders which will be sent via Parcel Post). Please note that a physical address is required for all UPS shipments. UPS will not deliver to a PO box. Standard Ground Shipping Schedules - UPS (HI, AK, PR and APO/FPO ship parcel post - No Saturday Delivery Service to Hawaii.) (Shipping times exclude Saturdays, Sundays, and Holidays.)

Product Availability
ORLY always tries to ship your order completely. Sometimes, an item becomes unavailable. If this happens while we're processing your order, we'll let you know by sending you an email. We'll process and deliver the rest of your order and then send you another shipment with the backordered item(s) as soon as possible.

 
Shipping Chart
Goods Total
Shipping Cost
Up to $49.99
$6.50
$50.00 +
FREE
 
ORLY Returns Policy
In the unlikely event you are not satisfied with your purchase, please following the instructions below to receive a product refund. Orly will cover the cost of return but you will not be refunded initial shipping charges.
1. Please email weborders@orlybeauty.com and include your name, order number and reason for wanting to return the items. We will give you instructions to retrieve and print the postage for shipping the returned items.
2. Please re-pack the products in its original box and packaging. Include the attached form.
3. Affix the printed shipping label to the outside of the box.
4. Drop off return package at your local UPS facility or call 1800-PICK-UPS to schedule a pick up.
   
Store Policies  |   Privacy Policy  |  Copyright © 2007 Orly International, Inc. All rights reserved